Clearer skin in just 10 weeks^*

Nurx acne treatment is a one-year care plan for mild and moderate acne, designed in consultation with a board-certified dermatologist with expertise in delivering dermatology care via telehealth. Nurx acne treatment includes an online evaluation by a medical provider licensed in your state, medication prescribed (if medically appropriate) and delivered, a scheduled check-in with the Nurx medical team, and unlimited follow-up with a Nurx medical provider for one year.

To start acne treatment with Nurx, visit the Nurx website or download the Nurx app and fill out a comprehensive online intake, detailing your skin and health history, including photos of your acne. These photos are uploaded directly into your secure Nurx account.

A trained and licensed member of our medical team will review your health profile and photos and ask any follow up questions in order to confirm that we can safely and appropriately treat you via telehealth and, if so, will create a personalized acne treatment plan that may include topical or oral medications. Our pharmacy will fill the prescription and mail medication to your home. The medication will typically arrive 3-5 days after the prescription is filled.

A Nurx medical provider will check in with you about ten weeks after treatment begins and ask you questions about how treatment is working. If needed, the Nurx provider may adjust the treatment plan. In addition, patients may reach out to our medical team at any time with questions or to request a prescription change.

Consultation
Anyone who requests acne treatment will be charged a $40 consultation fee. Please note that at this time, we do not submit claims to insurance for the medical consult fee.

Medication
For those paying with insurance:
We will bill your insurance directly for your medication and the price to you will depend on the specifics of your plan. Please connect with your insurance company if you would like to learn more about your copay.
For those paying without insurance:
Medications start at $25/month for prescription topical medication and $15-30/month for prescription oral treatments.

Support Fee
Nurx will charge a flat $3 support fee each month one or more of your orders are processed. This fee covers your unlimited, on-demand access to our customer care team as well as certain processing fees. This fee will only be charged once in any month, even if you have multiple orders processed that month. This fee applies whether the order is filled through Nurx or at your local pharmacy. If your order is filled via Nurx, the support fee is billed at the time of fulfillment. If your prescription is sent to a local pharmacy, a support fee will be applied at that time. In the future, the support fee will be applied on a cadence that matches your medication refill cadence.

Yes, we accept most forms of private health insurance for medications. If you’d like to know if we accept your health insurance plan, please connect with our team at [email protected]. Please note that at this time, we do not submit claims to insurance for the medical consult fee.
Nurx does not accept any federal or state government insurance plans, such as Medicare, Medicaid, Tricare, or any of their affiliated managed care plans, nor can Nurx service such patients. We recommend that you find a local provider in your community that participates in your government payer program.

After reviewing your health profile and photographs of your acne, a Nurx medical provider will create a custom treatment plan using evidence-based prescription medications. Most patients will receive a topical treatment of either topical antibiotics, a retinoid cream, or both. Patients with moderate acne are likely to also receive a prescription oral medication: Antibiotics, or combination birth control pills. While completing the online assessment you may indicate if there are certain prescriptions that you are or are not interested in. The Nurx pharmacy fills the prescriptions and sends medications to your doorstep, and after ten weeks of treatment the Nurx medical provider will follow up and adjust prescriptions if needed.

Please note that we do not prescribe isotretioin (Accutane).

Nurx acne treatment is available to teens and adults in the states where Nurx operates, once a Nurx medical provider reviews your assessment and determines that we can safely and appropriately treat you via telehealth. We cannot treat people who are currently pregnant because some of the medications we prescribed are contraindicated for pregnancy.

When you complete your online assessment and share your history we will ask you to indicate which medications you’ve taken in the past, and whether you would like to keep taking them. We cannot guarantee that you will receive a particular prescription. Once you submit your request for treatment, pay $40 for your medical consult, and after your Nurx medical provider reviews your health history and photos they will be in touch about your specific treatment plan and work with you to determine the best treatment plan for you.

Nurx does not prescribe isotretinoin or Accutane, because this medication requires more monitoring than we can provide via telehealth at this time. We treat mild and moderate acne, but if we determine that a patient has severe acne we may refer the patient to in-person care.

No. Because some of the medications we prescribe are not or may not be safe for an unborn or breastfed baby we do not provide acne treatment to people who are pregnant, breastfeeding, or trying to get pregnant at this time.

At this time, we only provide care in English. We are committed to creating an inclusive experience and are exploring options to expand language support in the future.