Many insurance companies and health agencies have been supportive of covering the costs of COVID-19 testing. However, not all health insurance plans offer coverage for shipping and asynchronous telehealth consultations. The extent of the reimbursement for your COVID-19 home testing depends on your health plan.
The below information is designed to help you, should you wish to submit your own claim for reimbursement. Please note that nothing herein guarantees that you will be reimbursed any amount by your insurance company, and Nurx will not, unfortunately, be able to assist you if your health insurance company does not fully cover the cost of this service.
Tips for Submitting:
Submitting an insurance claim for reimbursement to your health insurance company will require a few key pieces of information. Before you start, make sure you have:
- Your insurance policy number, group plan number, and/or member number
- Any co-insurance information (when you have more than one company providing health coverage)
What the service was for (COVID-19 Testing and Telehealth Consultation)
- Your Nurx itemized bill (which will be sent to the email address you provided, approximately three business days after your lab test is processed.
Directions to submit your reimbursement claim:
Find Your Insurance Claim Form.
Typically, the insurance claim forms are available to download on your insurance company’s website. If not, you can call your insurance company directly and request that a reimbursement claim form be sent to you. Specific instructions related to your plan will be on this form.
Complete the Form. If you are filling out a paper form, please only use blue or black ink. You’ll find all the information needed on this form on your itemized bill from Nurx and on your health insurance card. If you are missing any information needed for the form, first call your insurance company and review with them what information you have and ask what other information is absolutely needed to file the claim. If there is required information missing from your Nurx itemized bill, please message us directly and we will do our best to support you.
Review. Double check that all of the fields required on the form are properly filled out with the correct information.
Copy and Submit. Once you have your claim form filled out and have attached your itemized receipt from Nurx, make copies if possible, or save copies to your computer. It is good to keep a copy for your records and makes it easier to re-submit your health insurance claim if it gets lost. If you are submitting the reimbursement claim online, many companies have the option to download your claim as a pdf. Submit your claim online or mail to the address listed on your reimbursement claim form.