Thank you for sending us your completed home testing kit. Unfortunately, when samples are insufficient, you will need to complete another home testing kit. An insufficient sample usually means that the circles of blood were not completely filled on your blood card, there wasn’t enough urine, or that the swabs were not with the collection tubes. We know this is inconvenient when you’re already looking forward to getting your new PrEP prescription. Another kit will only cost $25, regardless of whether you are paying with insurance or out of pocket. Insurance will only be billed for the copays or deductible for one kit.