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Consent to Telehealth

Before you give your consent, make sure you understand how using the Nurx app, including native and web-based apps ('the App') to obtain medical care differs from visiting a more traditional doctor's office.

If you have any questions, please send us a message through the App or call us at 800-321-NURX.

This service is provided by Propel Network, LLC herein also referred to as Nurx.

Propel Network, LLC does not provide any medical services. Propel Network, LLC can store a request for medical services and forward that request to a licensed medical provider in your state.

After you make a request through the App, Nurx will nominate one or more doctors to work on your request. Those doctors are third-party beneficiaries of this Agreement.


I understand that I should never use the App in an emergency. I understand that in an emergency, I should dial 911 or go to an emergency department.


I understand that the doctor has the right to refuse to take responsibility for my care if the doctor makes a professional judgment that I am not a good candidate for this service. I understand that making a request for treatment (by completing a visit and making payment) or sending a message through the App does not in and of itself create a duty of care or create a doctor-patient relationship.

I understand that the doctor will take responsibility for my care only after the doctor has reviewed my request for treatment, reviewed all my information, and then subsequently determined that I am a good candidate for the telehealth services.

I understand that there may be a delay until the next business day before a doctor reviews my request for treatment and any messages I send.


understand that by using the App I will receive care for a limited scope of services only. I understand that by using the App I won't receive any other medical services that go beyond the services offered by Nurx. I need to seek other sources for my other medical needs.

I understand that by using the App for a telemedical consultation, I won't have an in-person consultation and physical exam that might identify a medical condition that needs further investigation or immediate treatment.

I appoint Nurx, Inc. as my authorized representative for the purpose of receiving my dispensed prescription from the pharmacy. I understand that the pharmacy may mail the prescription directly to me through a mail order service. If the pharmacy does not offer mail order services, I understand that Nurx, as my authorized representative, shall receive the dispensed prescription on my behalf.


understand that by using the App I seek to enter into a relationship where the doctor relies exclusively upon information that I provide to decide whether or not the requested service is safe.

I understand that the doctor has no way of verifying the information I provide and that the doctor will consider the information I provide to be accurate, true, and complete.


I understand that if I provide information that isn't true and complete, then I'll be at greater risk of adverse events from taking the prescribed treatment.

I understand that all the information I provide when requesting a prescription, including my age and blood pressure, is important in the doctor's determination as to whether I'm a good candidate for a particular birth control pill and for the service in general.

I understand that adverse events can be caused by a number of things, including an allergic reaction, side effects, or interactions between medications, smoking, or other things (e.g., supplements or recreational drugs) I'm taking. I understand that adverse events from taking birth control pills include but aren't limited to stroke, heart attack, and death.


I understand that by using the App I won't speak or message with a doctor or nurse in real time.

I understand that I must check the App for messages because this is the way that Nurx will communicate important information to me. I understand that if I don't check the App regularly, then my care may be delayed.

I understand that if I have any questions relating to my care that aren't urgent, I can message Nurx through the App. I understand that Nurx may not review my messages until the next business day.


I understand that by using the App I won't receive personalized advice on the most appropriate birth control method or the most important that I read the information provided within the App and via links to third-party websites for information about my birth control choices.

I understand that the online nature of the App requires me to read and understand the information provided about birth control pills.

I understand that the information about the risks of birth control pills is found within the Frequently Asked Questions and the information Nurx provides when I select a specific birth control pill.


understand that through the App I can request a prescription for many different types of birth control pills and that different types of pills have different risks of adverse events and different side effects.

I understand that in general, combination birth control pills have a higher risk of serious side effects, including blood clots, stroke, permanent disability, and death, than progestin-only pills. Combination pills contain 2 hormones, estrogen and progestin.

I understand that if I request a prescription for a combination pill then it's important that I provide a recent and accurate blood pressure measurement because it's not appropriate to take combination pills if I have elevated blood pressure.

I understand that if I take a combination pill without knowing my blood pressure then I have a significant risk of blood clots, stroke, permanent disability and death.

I understand that it's my responsibility to read and understand the information Nurx provides me before taking the medicine I'm prescribed, whether it's birth control or antibiotic treatment for a possible UTI.

I understand that if I request a prescription for a specific birth control pill, then I accept any increased risk of adverse events and serious side effects associated with that particular medicine.


understand that the electronic nature of the App means that there's a greater risk to the privacy of my health information compared to visiting a traditional doctor's office.

I understand that although Nurx implements a wide range of administrative, physical, and technical safeguards to protect my health information, Nurx cannot guarantee the privacy and confidentiality of my health information.

For more details about how Nurx protects your health information, see our Privacy Policy.

Hello Freedom

We know that no one has time to wait in line at the pharmacy. We know that seeing a doctor often isn't easy — on your schedule, wallet, or peace of mind.

Our service makes it easy for anyone, regardless of circumstance, to get medication quickly, discreetly, and affordably. So we can all stay safe and in control of our own health, always.

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