Nurx rosacea treatment is a one-year care plan designed in consultation with a board-certified dermatologist with expertise in delivering dermatology care via telehealth. Nurx rosacea treatment includes an online evaluation by a medical provider licensed in your state, medication prescribed and delivered (if medically appropriate), a scheduled check-in with the Nurx medical team, and unlimited follow-up with a Nurx medical provider for one year — you can message them any time with questions or to request prescription adjustments.

To start rosacea treatment with Nurx, visit the Nurx website or download the Nurx app and answer questions about your skin and your health history, and share a few photos of your face. These photos are uploaded directly into your secure Nurx account.

A trained and licensed member of our medical team will review your health profile and photos and ask any follow up questions in order to confirm that we can safely and appropriately treat you via telehealth and, if so, will create a personalized rosacea treatment plan that may include topical or oral medications. Our pharmacy will fill the prescription and mail medication, as appropriate, to your home.

If you aren’t sure if you have rosacea, our medical team will evaluate and provide a diagnosis. (Note: Nurx cannot treat severe rosacea involving phymatous changes, or thickening of the skin, ocular rosacea, or psoriasis and cannot evaluate you for skin cancer).

A Nurx medical provider will check in with you about ten weeks after treatment begins and ask you questions about how the treatment is working. If needed, the Nurx provider may adjust the treatment plan. In addition, patients may reach out to our medical team at any time with questions or to request a prescription change.

Consultation
Anyone who requests rosacea treatment will be charged a $40 consultation fee. Please note that at this time, we do not submit claims to insurance for the medical consult fee.

Medication
For those paying with insurance:
We will bill your insurance directly for your medication and the price to you will depend on the specifics of your plan. Please connect with your insurance company if you would like to learn more about your copay.

For those paying without insurance:
Medications start at $30/month for prescription topical medication and $20-40/month for prescription oral treatments.

Support Fee
Nurx will charge a flat $3 support fee each month one or more of your orders are processed. This fee covers your unlimited, on-demand access to our customer care team as well as certain processing fees. This fee will only be charged once in any month, even if you have multiple orders processed that month. This fee applies whether the order is filled through Nurx or at your local pharmacy. If your order is filled via Nurx, the support fee is billed at the time of fulfillment. If your prescription is sent to a local pharmacy, a support fee will be applied at that time. In the future, the support fee will be applied on a cadence that matches your medication refill cadence.

Yes, we accept most forms of private health insurance for medications. If you’d like to know if we accept your health insurance plan, please connect with our team at [email protected]. Please note that at this time, we do not submit claims to insurance for the medical consult fee.
Nurx does not accept any federal or state government insurance plans, such as Medicare, Medicaid, Tricare, or any of their affiliated managed care plans, nor can Nurx service such patients. We recommend that you find a local provider in your community that participates in your government payer program.

After reviewing your health profile and photographs of your skin, a Nurx medical provider will create a custom treatment plan using evidence-based prescription medications. You will receive one or more topical treatments, which may include a topical antibiotic, an antimicrobial cleanser, and/or azelaic acid. You may be prescribed an oral antibiotic as well. While completing the online assessment you may indicate if there are certain prescriptions that you are or are not interested in, but keep in mind our medical providers will prescribe the best treatment options for you based on your health profile. The Nurx pharmacy fills the prescriptions and sends medications to your doorstep, and after ten weeks of treatment the Nurx medical provider will follow up and adjust prescriptions if needed.

Nurx rosacea treatment is available to adults 18 and older in the states where Nurx operates, once a Nurx medical provider reviews your assessment and determines that we can safely and appropriately treat you via telehealth. We cannot treat people who are currently pregnant because some of the medications we prescribed are contraindicated for pregnancy. Nurx cannot treat severe rosacea involving phymatous changes (thickening of the skin) or ocular rosacea and cannot evaluate you for skin cancer.

At this time, we only provide care in English. We are committed to creating an inclusive experience and are exploring options to expand language support in the future.