FAQ

Here are some of the questions we hear most often from our users. If you can't find the answer you are looking for, send us an email at support@nurx.co or call us at (800) 321-NURX.

Top 10 FAQs

How does Nurx work?

Nurx is a hassle free way to receive birth control and PrEP. All you need to do is select the prescription you'd like, answer a few health questions, and enter your demographic information. If you have insurance, you can upload the insurance information. A medical provider in your state will review your request and write a prescription once they've reviewed your health history. Then, a Nurx partner pharmacy will process the prescription and Nurx will ship the prescription to you. Nurx will also automatically refill and ship your prescription, with no additional action needed from you, so that you don't have to worry about running out of your prescription or running to the pharmacy at the last minute.

How do refills work?

Nurx automatically refills your prescription for 1 year from the time you begin using our service. We will continue to mail to the same address and continue to mail the same medication unless you let us know if anything has changed! Refills are processed on the soonest day your insurance company will pay for your prescription to be refilled.

About Nurx

How does Nurx work?

Nurx is a hassle free way to receive birth control and PrEP. All you need to do is select the prescription you'd like, answer a few health questions, and enter your demographic information. If you have insurance, you can upload the insurance information. A medical provider in your state will review your request and write a prescription once they've reviewed your health history. Then, a Nurx partner pharmacy will process the prescription and Nurx will ship the prescription to you. Nurx will also automatically refill and ship your prescription, with no additional action needed from you, so that you don't have to worry about running out of your prescription or running to the pharmacy at the last minute.

Is there an age restriction for getting on birth control with Nurx?

Minimum age requirements for birth control vary by state. You must be at least 12 years of age to be considered, and state-by-state regulations may require that a patient be older in order to receive service Please check your local laws for clarification. The risks of hormonal contraception increase for women age 50 and over, and your regular doctor is in the best position to help you safely manage your contraception needs.

Where are your drugs sourced from?

Drugs are shipped directly from a licensed pharmacy near you. We will automatically pick a pharmacy near you that can send out the drugs. If you want, we can send your script to another pharmacy of your choosing, but then you will have to pick up your prescription in person.

Who are your doctors?

Our provider team are licensed clinicians in your state, and most are specialized in an area related to Nurx services.

Can you help me choose a birth control pill or method?

Yes. We have two ways to help you select what works best for you. Our doctors are happy to select for you based on your answers to a few questions. Alternatively, you can explore the options on your own using our interactive tools. Get Started Here

Can I use Nurx if I’ve never used birth control before?

Yes. We can start you on birth control pills. If you know what pill you want, you can choose it through Nurx. Our doctors are also happy to help you find a pill that works for you and answer any questions you have about birth control. Get Started Now

Where can I provide feedback or get in contact?

You can email us at any time at support@nurx.co . Alternatively, you can call us at 1-800-321-NURX (6879) between 8am and 5pm PST.

What are Nurx’s Hours?

We currently have our services staffed Monday through Friday 8AM to 5PM Pacific Standard Time.

Where is your service available?

Our services for Birth Control are available in California, New York, DC, and Washington state. We are also offering Truvada for PrEP in California and New York at this time.

Is Nurx safe?

Yes. Drugs prescribed and supplied through the Nurx platform are prescribed using the exact same rules and guidelines as your family physician would use. The doctor will never prescribe a medication unless it is safe to do so based on the information they are provided with.

Who is Nurx for?

Anyone who needs birth control or Truvada for PrEP can use Nurx. Get Started Now

Cost and insurance

How will a receipt show on my bank or credit card statement?

The transaction record will show Nurx.co and the amount. Details regarding a prescription will not appear on the transaction record.

Will you accept Medicaid?

We currently accept CA Medicaid, which covers birth control pills. We are currently unable to accept NY Medicaid.

How much does it cost?

If you have health insurance Nurx is free in most cases. If you want to pay out of pocket we have options that cost as little as $15 per month. If you have insurance, and would like to know the price of a specific medication, please contact your insurance company. If you are paying out of pocket, please contact Nurx directly at support@nurx.co or by calling 800-321- NURX and we can provide a price estimate for a specific prescription.

Order and delivery

Do you offer overnight delivery of emergency contraceptives (Plan B)?

Yes, we offer these services overnight, please be sure to let the doctor know that you need it ASAP. To avoid any delivery delays, we can also call prescriptions in to local pharmacies for you to pick up if you need it urgently.

Will I be able to track my shipment?

Nurx does it's best to share with you the tracking information regarding your order, we will always contact you if for some reason it has been held up.

Does everyone who gets a prescription through Nurx have the opportunity to talk to a doctor?

Yes. When you make your initial request you can let us know you want to talk to a doctor. You can also chat with the doctor via secure messaging, phone or video.

Are options like Nuvaring being offered?

Yes, we offer the ring and the patch. Get Nuvaring Here Get the Patch Here

What types of birth control do you offer?

We offer most oral contraceptive that local pharmacies stock. In addition to this we offer the the skin patch and the vaginal ring. We do our best to keep a consistent brand for each user, however due to multiple circumstances, you may receive another generic alternative for your prescription medication.

How many pills can I get?

We do our best to send you 3 months at a time through your insurance. If your insurance limits you to 1 month at a time, we will properly time your refills so that you never miss a pill.

Can I get a refill of my existing birth control pill?

Yes, please send us a message via your Nurx Message window if you would like a refill and signed up with Nurx in the past 12 months. We may also ask you some follow up questions, or to fill out a new request to make sure that your prescription and delivery meets your expectations.

How can I cancel an order I just placed?

Go to your profile, under the order details there is a blue button that reads "Message Us". Start a message and request the cancellation. One of our team members will complete your request within minutes.

How will the contraceptives arrive?

Contraceptives are delivered by USPS via 2-day priority mail.

How fast can I get my birth control?

We provide free delivery, which in most cases is within 72hrs after your request has been approved by a medical provider. Prescription deliveries will happen anywhere between 2 - 4 days from an order being approved. If you are interested in an expedited delivery service in the SF Bay Area, please contact us directly by sending us a Message in your Nurx profile, or by calling 1-800-321-NURX between 9am and 5pm PST.

How do refills work?

Nurx automatically refills your prescription for 1 year from the time you begin using our service. We will continue to mail to the same address and continue to mail the same medication unless you let us know if anything has changed! Refills are processed on the soonest day your insurance company will pay for your prescription to be refilled.

Privacy and safety

Does Nurx share information with my primary care physician?

If you want us to, we can share your information with your primary care physician. We believe it is a good idea for your primary care physician to have a full picture of your health, and encourage you to share the health information we have about you with your primary care physician. You're in control though, so we will not send them anything without your express permission.

Who does Nurx share my information with?

Nurx does not share your information with anyone without your permission.

I’m on my parents’ insurance, will they find out that I got birth control from Nurx?

Nurx won't tell your parent(s) or anyone else that you are on birth control. As part of regular health insurance communications, your insurance company sends some of your confidential health information – like the services you received and when – to the policy holder of your health plan.

You may be able to protect your privacy by contacting your insurance company to request that they disclose your sensitive health information - including birth control and STI care - to you only. If you contact your insurance provider directly to ask them to suppress your sensitive health information from your insurance plan holder, we cannot guarantee making this request with your insurance company will protect your sensitive health information from the policy holder of your plan. But if you don’t make the request, your information will be disclosed to the policy holder in regular health insurance communications. If you’re on someone else’s insurance plan, the surest way to keep payments related to your birth control private is to not use insurance at all and pay out of pocket with a debit or credit card. Should you choose this, our medical team is happy to help you find a birth control that fits your budget. If you live in California, your insurer is required by law to honor your request to keep your sensitive health information private. Learn more about how to make a request here: http://www.myhealthmyinfo.org/ Your insurance company may share information about your claims with your parents. Unfortunately, we have no control over the information disclosed by your insurance company. Please contact your insurance company to find out what information they will share with a parent or plan holder.

Are payments safe?

All of our payments are handled by industry standard credit card systems.

Are payments safe?

All of our payments are handled by industry standard credit card systems.

Is my information safe?

Your information is transmitted to Nurx using industry standard encryption, and stored in encrypted form on our servers according to strict federal standards, including HIPAA.

PrEP

Is PrEP right for me?

Deciding to begin PrEP is a highly personal decision that no one can make for you. When thinking about whether or not PrEP may be right for you, start out by taking your risk factors for HIV into consideration. Here are the CDC’s recommendations for good PrEP candidates: 18 years of age or older, currently HIV negative, and also meet one of the following criteria:

  1.     In a sexual relationship with an HIV positive partner, especially if that person is not on ART therapy or is not virologically suppressed.
  2.     In a sexual relationship with a single partner of unknown HIV status, or have multiple partners of unknown HIV status.
  3.     One or more incidences of condomless anal or vaginal sex in the last 6 months
  4.     Diagnosis of rectal or vaginal gonorrhea and/or chlamydia, or syphilis in the last 6 months
  5.     Inject drugs not prescribed by a medical provider, or share works for drug preparation.
  6.     Have an HIV positive partner and trying to get pregnant.
If any of the above listed criteria sound like you, you’re most likely a good candidate for PrEP.

What medications are available for PrEP?

Right now, Truvada (emtricitabine and tenofovir) is the only FDA approved medication for PrEP for those 18 years of age and older. Others are currently being studied, (like cabotegravir, dapivirine, and TAF), but they are years away from FDA approval.

What is PrEP?

Pre-exposure prophylaxis (or PrEP) is a method of HIV prevention where individuals take an anti-HIV medication on a daily basis to stop HIV from taking hold and spreading throughout the body. It is highly effective for preventing HIV if taken daily, but it is much less effective when not taken consistently. Daily PrEP reduces the risk of getting HIV from sex up to 99%. Among people who inject drugs, it reduces the risk by more than 70%. Your risk of getting HIV from sex can be even lower if you combine PrEP with condoms, treatment as prevention (TasP), and other prevention methods.

Is there an age restriction for getting on PrEP with Nurx?

For Truvada, users must be at least 18 years of age based on FDA requirements.

How will Truvada for PrEP arrive?

Truvada is delivered by Fedex via 2-day priority mail, and a signature is required for delivery. The envelope and address are discreet and are not listed with the Nurx logo.

What can I do if I am not in a state that Nurx serves, and my provider refuses to give me PrEP?

If you’re trying to get on PrEP and a health care provider has refused to prescribe it or your insurance won’t cover it, or if you are experiencing difficulty obtaining long term care or life insurance as a result of using PrEP, contact Lambda Legal’s Help Desk at 1-866-542-8336 or www.lambdalegal.org/help. Lambda Legal wants to hear about any problems people are having accessing PrEP, so we can find ways to address these potential barriers to HIV-related care.

Other

I’m a doctor and would love to work with Nurx, where do I start?

Please reach out to us at info@nurx.co. Our Doctors are licensed clinicians serving your state and most are specialized in an area related to Nurx services.

Are you looking for partners?

Nurx is always on the lookout for partner opportunities, both partnering pharmacies and organizations. Email us at info@nurx.co.

How does Nurx make money?

If you use insurance, Nurx charges your insurance. Insurance pays for the cost of the medication and the consultation/doctors. We pay for the delivery of the medication. If you do not want to use insurance, Nurx will charge you directly.

General Medical Questions

How effective are birth control pills?

When taken as prescribed by the physician, birth control pills are over 99% effective.

Does Nurx replace my primary care physician?

Nurx relieves your primary care physician from certain tasks that our doctors can take care of in a more convenient way. We still believe that a primary care physician plays a key role in providing good healthcare. You should still see your primary care physician for annual checkups and if you have a concern about your health.

Does Nurx replace doctors?

Nurx provides a new way for you to communicate with a doctor, but it does not replace them. When you make a request through our platform, the request is sent to a real live doctor in your state who will provide you the best possible care.

Where can I learn more about birth control and the different options?

Bedsider www.bedsider.org is a great website with detailed information about all birth control methods.

Do the methods of birth control you provide protect against STIs?

Neither the pill the patch or the ring protect against STIs. Condoms are an excellent way of protecting against STIs. Using condoms in conjunction with another form of birth control provides excellent protections against pregnancy and STIs.

How effective are birth control pills?

When taken as prescribed by the physician, birth control pills are over 99% effective.

Questions?

Talk to one of our specialists anonymously, and confidentially, or call (800) 321-NURX

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