California Resident Privacy Notice

Last Revised Date: March 13, 2024

This California Resident Privacy Notice (“California Policy”) provided by Propel Network LLC and its affiliates, including certain affiliated professional entities and Propel Pharmacy, LLC (“Nurx”, "Company" or "We") supplements the information contained in Nurx Privacy Policy (“Privacy Policy” or “Policy”) and the State Privacy Law Addendum (“Addendum”) and applies solely to individual residents of the State of California ("consumers" or "you").

If you are a California resident, the California Consumer Privacy Act, Cal. Civ. Code §§ 1798.100 et seq., as amended by the California Consumer Privacy Rights Act of 2020 and may be amended from time to time (“CCPA/CPRA”), provide you with certain rights with respect to your Personal Information, as that term is defined under and subject to the CCPA/CPRA.

This California Policy describes your CCPA/CPRA rights with respect to your Personal Information and explains how to exercise those rights, subject to CCPA/CPRA exceptions.

Your privacy rights under the CCPA do not apply to all information that we might collect, use or disclose. For example, the CCPA does not apply to PHI governed by HIPAA, “medical information” governed by the California Confidentiality of Medical Information Act (“CMIA”), or other patient information we maintain in the same manner as PHI or “medical information.” The CCPA also excludes other categories of information.

Any terms defined in the CCPA/CPRA have the same meaning when used in this California Policy.

Collection, Use and Disclosure of Personal Information in Preceding Twelve (12) Months

In the last twelve (12) months, we may have collected the following categories of Personal Information about you:

  • Identifiers (e.g., name, mailing address, email address, and telephone number, as well as unique identifiers such as your IP address, cookies or similar data)
  • Characteristics of protected classifications under California or Federal law (e.g., your gender or age)
  • Internet or other electronic network activity information (e.g., browsing history, activity, and service pages visited to help you get started, and information regarding your interactions with our Platform)
  • Professional or employment-related information (e.g., your occupation)
  • Audio, electronic or similar information when you contact our customer care center by phone
  • Inferences drawn from the information identified above


  • We collect this Personal Information directly from you when you provide it to us; automatically as you navigate through the Platform, as defined in the Privacy Policy.; or from third party sources to help us determine whether a Nurx product or service is right for you and to send promotional emails and/or text messages to customers and prospective customers. For more information about the sources from which we collect your Personal Information, please see Section II of the Privacy Policy.

    We collect and use your Personal Information for our own operational purposes to provide services to you; audit interactions on the Platform; secure our Platform and detect, protect, and investigate against security incidents; or improve our Platform (e.g., identify bugs, repair errors, and ensure that services function as intended). For more information about the purposes for which we use your Personal Information, please see Section III of the Privacy Policy.

    Categories of Third Parties to Whom Your Personal Information Was Disclosed:
  • Service providers who provide professional or technical support functions; professional service organizations; analytics providers for our Platform.
  • Internet or other similar network activity (e.g., browsing history, activity, and service pages visited to help you get started, search history, and information regarding your interactions with our Platform)
  • Service providers who provide professional or technical support functions; analytics providers for our Platform.
  • Service providers who provide professional or technical support functions; analytics providers for our Platform.


  • Like many organizations, we engage third parties to help deliver interest-based advertisements to you and may make use of third-party tracking technologies or other online marketing services. In doing so, we may make available or transfer your Personal Information (e.g., Identifiers such as your IP address, and Internet or other similar network activity) to third parties, such as advertising agencies, advertising services, analytics providers, sponsored content providers, social media platforms, and other similar technology companies. In certain cases, sharing data with these providers could be considered a “sale” under CCPA even though it is not a sale in the traditional sense. In the prior twelve (12) months, we may have sold (as defined by the CCPA) or disclosed for consideration certain categories of your Personal Information.

    The Right to Know / Specific Information

    You have the right to know and request the following information relating to the Personal Information we may have collected and disclosed:

  • The categories of Personal Information we have collected about you;
  • The categories of sources of the Personal Information;
  • The purposes for collecting the Personal Information; and
  • If we sold, shared or disclosed your Personal Information for a business purpose, two separate lists disclosing: the categories of Personal Information that was disclosed for a business purpose and the categories of recipients of such information; and the categories of Personal Information that we sold to or shared with third parties and the categories of recipients of such information.


  • We are not required to provide you with this information more than twice in a twelve (12) month period.

    The Right to Access

    You have the right to access and obtain a copy of the specific pieces of Personal Information we have collected about you, upon verification of your identity.

    The Right to Correct

    You have the right to request that we correct the inaccurate Personal Information that we collected and maintain about you.

    The Right to Request Deletion

    You have the right to request that we delete the Personal Information that we collected from you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.

    To Submit a Request to Exercise Your Right to Access, Correct and Deletion

    Email us at [email protected]. We may ask you to provide additional Personal Information so that we can properly identify you in our dataset to track compliance with a request. We will only use Personal Information provided in a request to review and comply with the request. If you choose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our data systems. In certain circumstances, we may decline a request to exercise the rights described above.

    Response Timing and Format

    We will endeavor to respond to a verifiable consumer request within forty-five (45) days of receipt. If we are unable to process your request in such time, we will inform you of the delay in writing. If you have an account with us, we will deliver our written response to that account or via email. If you do not have an account with us, we will deliver our written response by mail or email. Information provided in response to a consumer request will be provided free of charge, up to twice. We reserve the right to charge a fee to process or respond to your verifiable consumer request if we determine that such request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

    Right to Appeal

    If we are unable to comply with all or a portion of your request, we will explain the reasons we cannot comply. You may appeal our decision by resubmitting a request and we will inform you of any action taken or not taken in response to the request and explain the reasons for our decision within sixty (60) days of receiving the request.

    The Right to Opt-Out of Targeted Advertising, Sale or Sharing of Personal Information

    You have the right to direct us not to process your Personal Information for the purposes of (i) targeted advertising; or (ii) sell or share Personal Information we have collected about you. You have the right to limit the use and disclosure of Sensitive Personal Information we have collected about you.

    For “Right to Opt-out of the Sale” requests, please note that we collect cookies on our website, our iOS mobile app, Android mobile app, and our mobile web app, and each requires a separate opt-out from you. You may request to opt-out of these cookies as follows:

  • On this website (nurx.com) by clicking Cookie Settings on the bottom of the webpage and changing your cookie settings, by selecting the “Do Not Sell My Personal Information” link from the footer of the website and modifying your cookie settings.
  • On our mobile web app (app.nurx.com) and Android app, by clicking on the “CCPA: Do Not Sell My Personal Information” link from the mobile web app services landing page and modifying your cookie settings.
  • On our iOS app by going to Settings on your iOS device, then selecting Nurx and turning “Allow Tracking” off or by clicking on the “CCPA: Do Not Sell My Personal Information” link from the Nurx services screen and following instructions. Please note: for iOS app users who currently use a version of iOS that predates iOS 14, your operating system will not function as described above. We have turned off all third-party Targeting Cookies for you until you update to iOS 14.


  • Your preferences are connected to your browser and not your account, so you must set them individually in any browser you use to visit any of our applications or websites. Please refer to Section V of the Privacy Policy for more information about other choices you may have for managing the collection of your Personal Information for analytics and advertising purposes.

    To opt out of the potential sale or sharing of your Personal Information or to limit the use and disclosure of your Sensitive Personal Information, please email [email protected].

    You may designate an authorized agent to exercise an opt-out right on your behalf.

    Minor Children Between Ages 13-16

    We do not sell the Personal Information of consumers we know to be less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from a consumer who is between 13 and 16 years of age. We do not knowingly collect Personal Information from children under 13. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information.

    Hello Freedom

    We know that no one has time to wait in line at the pharmacy. We know that seeing a doctor often isn't easy — on your schedule, wallet, or peace of mind.

    Our service makes it easy for anyone, regardless of circumstance, to get medication quickly, discreetly, and affordably. So we can all stay safe and in control of our own health, always.

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