Privacy Policy

Last Modified: July 16, 2024



IMPORTANT NOTE - Our Notice of Privacy Practices is a separate document that governs how protected health information ("PHI") about you may be used and disclosed in connection with the health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

I. Introduction

This privacy policy (the “Privacy Policy”) describes the types of information Propel Network LLC and its affiliates, including certain affiliated professional entities and Propel Pharmacy, LLC (collectively, “Nurx”, “we”, “our”, or “us”) may collect from you or that you may provide when you use the Nurx website (this or our “website”), our iOS mobile application (this or our “iOS mobile app”) or our mobile web application that includes our Android mobile application (this or our “mobile web app”) and (collectively the “Platform”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Use. This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use. By accessing or using the Platform, you acknowledge that you have read, understood and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Use. If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. This Privacy Policy may change from time to time (see Revisions to Our Privacy Policy below) and your use of the Platform after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

This Privacy Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise accessible from or on the Platform. Also, you may be subject to different privacy policies or terms of service for other websites or applications.

Nurx is committed to protecting your privacy. We provide this Privacy Policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of personal information.

II. Information We Collect About You and How We Collect It

Information About You and Your Health Care Treatment and Payment.
We collect several types of information from and about users of our Platform, including:

- Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, postal address, gender, occupation, billing and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law (“Personal Information”).

- Health-related information, such as clinical history and condition, blood pressure reading and any other information exchanged in emails, texts, chats or calls between you and Nurx.

- Information about your Internet connection, the equipment you use to access our Platform, and usage details.

- Information about you, such as whether you are a current user, your product interests, location or demographics, or information related to your inquiry or request.

- Any other information we specifically request.

We collect this information:
- Directly from you when you provide it to us.

- Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).

- From third parties that we work with to provide you services, such as physicians, medical professionals, and pharmacies.

- We may receive certain information about you through companies that provide us with such information as part of their relationship with us, including Meta, Google Analytics, Google Ads, Hotjar, Hubspot, Microsoft Bing Ads, Mixpanel, Stripe, and other third party tools. We may also receive information about you from your social media accounts if you use those accounts to sign-in to your account with us.

Information You Give to Us.
The information we collect on or through our Platform may include:

- Information that we collect when you browse our website or download one of our mobile apps. Even without creating an account, we still may collect from you some of the information described in this Section II: INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT.

- Information that you provide on our Platform, including information provided when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any health care services.

- Information to process or respond to your inquiries related to requests for treatment, payment, customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor. Nurx does not collect or store your full credit card details.

- Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Platform or other services.

- Information that you provide for display or posting on the Platform, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share.

- Your search queries on the Platform.

Information We Collect About You.
As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data tracking technologies to collect certain information about your equipment, browsing actions, and patterns, including:

- Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform.

- Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type.

- Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:

- Estimate how individuals access and use our Platform.

- Store information about your preferences.

- Speed up your searches.

- Recognize you when you return to our Platform.

As with many other websites and applications, our Platform may use “cookies” or other data tracking technologies (collectively “cookies”) to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Platform; date and time of your visit; content you visited; general location; and website (such as or and website referral source (such as email notice or social media site) that connected you to the Platform. Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by Nurx to disclose your individual identity. This information identifies your browser to our servers when you use the Platform. We also use different types of first- and third-party cookies on the Platform. For example, we use cookies to track user trends and patterns. This helps us better understand and improve areas of the Platform that our users find valuable. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your browser’s use of our Platform with our social media, advertising and analytics partners. We use the information from cookies to provide services better tailored to our users’ needs.

Our website has consent mode implemented, ensuring that we only share data with the platforms listed below for advertising if proper consent is given. No data is transferred to these platforms without consent. In most states, we use an opt-out consent mode, meaning that consent is on by default and visitors need to take action to opt out. For states with applicable privacy laws, we implement opt-in consent, meaning that consent is off by default and must be actively given by visitors.

- Google Ad Services (includes YouTube). We utilize conversion tracking from Google Ads, Google's online advertising program, to understand how customers interact with our ads and website. This helps us tailor advertisements to our target audiences and optimize campaigns according to our business goals. You can customize the data Google uses to personalize your ads by visiting Google’s My Ad Center Page. For more information, please refer to Google's Privacy Policy.

- Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to collect information about your use of our website. Google Analytics uses cookies to help us analyze how users interact with our site. For more details on how Google uses this data, please visit "How Google Uses Data When You Use Our Partners' Sites or Apps". You can disable Google Analytics through an optional browser add-on available at Google Analytics Opt-out Browser Add-on. For more information, please visit Google's privacy pages, such as Google's Privacy Policy.

- Impact Radius. We use Impact, a web analytics and advertising service, on our website. With its help, we can track user actions after they view or click on an Impact advertisement and monitor users who access our website or advertisements from different devices. Any personally identifiable information remains hashed (i.e., a process that converts data into a string of characters to encrypt the original data) and is not associated with individuals. For more information, please refer to Impact's Privacy Policy.

- Meta Platforms. We use Meta Platforms (including Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta, on our website. With its help, we can track user actions after they see or click on a Meta advertisement and monitor users who access our website or advertisements from different devices. This helps us tailor advertisements to our target audiences and optimize campaigns according to our business goals. Any personally identifiable information remains hashed (i.e., a process that converts data into a string of characters to encrypt the original data) and is not associated with individuals. Data from Meta is also saved and processed by Meta. Meta can connect this data with your Facebook or Instagram account and use it for its own and others' advertising purposes, in accordance with Meta’s Data Policy, which can be found at Meta’s Data Policy. You can remove consent for the use of your data with Meta at Facebook Ad Settings.

- Microsoft Advertising. We use conversion tracking from Microsoft Advertising (also known as "Bing"), a pay-per-click (PPC) advertising system, to understand how customers interact with our ads and website. This helps us tailor advertisements to our target audiences and optimize campaigns according to our business goals. You can remove consent for the use of your data with Microsoft Advertising at Microsoft Ad Settings. Data from Microsoft Advertising is also saved and processed by Microsoft Advertising, and they may share data from your activities associated with Microsoft services, websites, and apps with third parties to provide ads that are more personalized on third-party sites. You can disable data sharing with Microsoft Advertising third parties at Microsoft Privacy Dashboard. For more information, please refer to Microsoft's Privacy Statement.

- Programmatic Mechanics. We use conversion tracking from Programmatic Mechanics, an advertising service via programmatic campaigns, to understand how customers interact with our ads and website. This helps us tailor advertisements to our target audiences and optimize campaigns according to our business goals. Data shared with Programmatic Mechanics is done in an aggregated manner, ensuring they cannot associate this data with individuals. As a result, Programmatic Mechanics does not have access to, store or process your personal information.

- Rockerbox, Inc. We use Rockerbox to analyze our marketing channels. Rockerbox is able to do this by tracking when consumers see an ad, click on an ad, or take an action on our website as a result of advertising. Rockerbox collects this data, analyzes it, and shares it back solely to us in an aggregated format. As a result, Rockerbox does not have access to, store or process your personal information.

- TikTok. We utilize conversion tracking from TikTok, a web analytics and advertising service, to understand how customers interact with our ads and website. This helps us tailor advertisements to our target audiences and optimize campaigns according to our business goals. Additionally, TikTok uses user information to improve, support, and administer its platform, to allow advertisers to use its functionalities, and to fulfill and enforce its Terms of Service. TikTok may also use user information to show you suggestions, promote its platform, and customize your ad experience. You can find out more about how TikTok collects, uses, and shares user information at TikTok's Privacy Policy.

- Yotpo. We utilize Yotpo for various marketing initiatives including reviews and visual user-generated content, loyalty and referrals, SMS marketing, and email marketing. Yotpo collects user account information such as email address and, when applicable, hashed passwords, platform usage information (including connectivity, technical and aggregated usage data such as user agent, IP addresses, device data like type, operating system, device ID, browser version, locale, and language settings), activity logs, session recordings, and cookies installed or utilized on the user’s device. Yotpo also collects direct interactions and communications with users, including recordings and transcripts of calls and emails for purposes like user enablement, support, and training. For more detailed information, please refer to Yotpo's Privacy Policy.

- Other Third Party Tools. We use other third party tools that allow us to track the performance of our Site. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Site and/or our Service.

Advertising: We may use data about how you browse and shop in order to show you ads for Nurx or our advertising partners that are relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you, and ad networks to which we belong may use your browsing activity across participating websites to show you interest-based advertisements on those websites. Interest-based ads are ads presented to you based on your browsing behavior to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our Platform or third-party sites not owned by Nurx. Currently, we do not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. If you would like more information about these practices, please click,!/.

We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Platform. Through pixel tags, we collect non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns.

Information We Receive From Other Sources.
This is information we receive about you if you use any of the other websites we operate or other services we provide. We sometimes work with third parties and they sometimes provide information about you. We obtain information from such third parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, and search information providers, or third parties who share your information to provide health care services to you, such as a medical provider including your information when they message or communicate with other medical providers or Nurx).

In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Platform using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. Nurx does not control the use of third-party technology or the resulting information and is not responsible for any actions or policies of such third parties.

Where permitted by applicable law, we may also receive Personal Information about you from third-party sources (e.g., lead generators) to determine whether a Nurx product or service is right for you and to send promotional emails to customers and prospective customers.

We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section III: HOW WE USE YOUR INFORMATION.

III. How We Use Your Information

We may use information collected about you, including Personal Information, in the following ways:

- To complete any registration or other transactions or actions you request online, such as payment processing, including determining eligibility, use, and other benefits.

- For treatment, payment, or health care operations purposes.

- To communicate with you about our health care services and information, products, and services that you request from us (which may include telephone, voicemail, email, SMS/text messages, or notifications within the Platform).

- To contact you if you receive health care services resulting from your use of the Platform.

- To administer your account, including processing your payments and fulfilling your orders if you receive health care services resulting from your use of the Platform.

- To operate the Platform and perform any services associated with the Platform, including providing you with technical support and to improve the Platform and our products and services.

- To provide you with information that you have requested or to respond to your inquiries.

- To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our service.

- To measure or understand the effectiveness of communications (including advertising) that we send to you and others, and to deliver relevant communications to you and to provide you with communications from Nurx, surveys, newsletters, and other information.

- To better understand our audience.

- To enhance the safety and security or performance of our products and services. This includes verifying your identity, preventing or detecting fraud or other unauthorized or illegal activities.

- To design, develop, and communicate with you about our features, products, and services, or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.

- To notify you about changes to our services or the Platform.

- To enforce this Privacy Policy and any other terms that you have agreed to, including to protect the rights, property, or safety of us or any other person, or the copyright-protected content of the Platform.

- For any purpose where you have given your consent (where legally required).

- To comply with applicable federal, state, and other laws and regulations.

IV. Disclosure of Your Information

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy as follows:

- For treatment, payment, or health care operations purposes.

- To anyone authorized under this Privacy Policy or pursuant to any other consent or authorization that you may provide.

- To service providers that assist us in the maintenance, improvement, and optimization of our Platform, such as service providers that help us run and maintain the technology and security infrastructure that support our Platform or that provide services such as email delivery, auditing and similar services.

- To medical providers, including without limitation, physicians, health care facilities and organizations, pharmacies, and laboratories, that provide any services to you, including medical providers with whom you communicate and/or medical providers who review your information in providing health care services to you. You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide.

- To Nurx’s and its affiliated professional entities’ employees, or other third parties who provide services to Nurx or an affiliated professional entity.

- To our affiliates and their employees, including for the purpose of posting information or notifications about health care services in your account.

- To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your information in order to provide those services.

- To third-party credit card processors via an encrypted connection so that they can process any payments by you.

- To any third parties we believe necessary or appropriate to comply with applicable laws.

- To entities that assist us with marketing and advertising.

- For any other purpose disclosed by us when you provide the information or with your consent.

- If we are under a duty to disclose or share your Personal Information in order to comply with applicable law.

- If we are under a duty to disclose or share your Personal Information to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Nurx, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

- With respect to de-identified information, for any purpose without restriction.

- In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.

- For any purpose related to our use of information as set forth in Section III: HOW WE USE YOUR INFORMATION.

V. Choices About How We Use And Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your information:

- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Platform may then be inaccessible or may not function properly.

- Do Not Track. We do not currently respond to “do not track” signals.

- Promotional Offers from Nurx, its affiliates, or third-party partners.If you do not wish to have your contact information used by Nurx to promote our own products or services, you can unsubscribe by going to your Nurx account, click preferences, and click off for the communications that you do not wish to receive. If you are receiving email from Nurx or from one of our third-party partners, but do not have an account with us, you can unsubscribe in the bottom of the email. If you are not able to unsubscribe online through one of those methods, please contact us and we can handle your request. You can also always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us at the address in Section XI (Contact Information). If we have sent you a promotional email, you may unsubscribe by clicking in the unsubscribe link in the bottom of the email.

- Mobile Alerts. By providing your mobile number to us, you agree to be contacted by or on behalf of Nurx and its affiliates, including our medical organizations, at the mobile number you have provided, including via phone call or text message, to receive transactional communications relating to the Platform or services we provide, and you recognize and acknowledge that text messaging is an inherently less secure method of communication and agree to receive text messages regardless of the level of security associated with them. Message and data rates may apply. For help regarding the communications we exchange with you using your phone number, text the word HELP to 687-963. You may also reach our customer care center at (800) 321-6879 or [email protected].

- SMS Marketing. By consenting to receive marketing text messages, which are subject to separate consent terms, you consent to receive recurring marketing text messages, which may relate to your health consultation and treatment that you receive through Nurx. For help, you can call (800) 321-NURX or email [email protected]. To stop receiving marketing messages at any time, you can text STOP to 759-82. For HELP, you can also text HELP to 759-82. Your consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. The Nurx mobile alerts program is available in the US only. Standard messaging rates apply to your entry or submission message to any Nurx text message service, our confirmation and all subsequent text message correspondence. Please contact your wireless carrier for information about your messaging and data plan(s). Your carrier may impose message or charge limitations on your account that are outside our control. All associated charges are billed by and payable to your mobile service provider. Data obtained from you in connection with our text message service may include your cell phone number, your carrier's name, and the date, time and content of your messages to us and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data about your text usage, and their practices are governed by their own policies. For purposes of the Nurx mobile alerts program, text messages will be sent only to the wireless telephone number provided by you. We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.

- Social Media Account Sign On. To the extent that you choose to use a social media account application (such as Google, Facebook, or Apple) to create your online account on the Site or otherwise sign into the Site, you understand that if another person has access to your social media account, they will also have access to your account on the Site. That means that another person could access any personal information contained on the Site. It’s your decision about whether to give another person access to your social media account and whether to use that account to sign on to the Site. Additionally, if you use a social media account application to sign into the Site, you understand that the social media account application may send information from your social media account to Nurx.

VI. Data Security

We have implemented measures designed to reasonably secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. The information you share in public areas may be viewed by any user of the Platform.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk.

When you use our Platform there is a risk that your PHI will be stored unencrypted on your mobile device. We take a variety of technical safeguards to make sure that your PHI does not leak onto your mobile device but we cannot guarantee that these safeguards work.

VII. Third-Party Platforms

Our Platform may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to third-party websites. Nurx encourages you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information. NURX DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

VIII. No Services To Children Under The Age of 13

Nurx does not provide services to minors under 13.

IX. State Privacy Laws

To find out if you have any additional rights under your state law, click here..

X. Revisions to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page. The date this Privacy Policy was last modified is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically monitoring and reviewing any updates to this Privacy Policy. Your continued use of our Platform after such amendments will be deemed your acknowledgement of these changes to this Privacy Policy.

XI. Contact Information

If you have any questions or comments about this Privacy Policy and our privacy practices, please message us through the Platform or contact us at:

Privacy Officer
548 Market Street, Suite # 94061
San Francisco, CA 94104-5401
Email: [email protected]

For California Residents with questions or comments about this Privacy Policy and the CCPA, please contact us at:

Email: [email protected]

If you have a complaint, you must submit your complaint in writing to:

Compliance Officer
548 Market Street, Suite # 94061
San Francisco, CA 94104-5401
Email: [email protected]

Hello Freedom

We know that no one has time to wait in line at the pharmacy. We know that seeing a doctor often isn't easy — on your schedule, wallet, or peace of mind.

Our service makes it easy for anyone, regardless of circumstance, to get medication quickly, discreetly, and affordably. So we can all stay safe and in control of our own health, always.

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