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Nurx Service

Does Nurx offer masculinizing gender-affirming hormone therapy (HRT)?

We do not offer masculinizing gender-affirming hormone therapy, but we hope we can in the future.  If you are interested in a telemedicine service that offers HRT, there are options available including Plume.

Does Nurx offer feminizing gender-affirming hormone therapy (HRT)?

We do not offer feminizing gender-affirming hormone therapy, but we hope we can in the future.  If you are interested in a telemedicine service that offers HRT, there are options available including Plume.  It’s also worth noting that the…

Does Nurx offer healthcare services specifically for transgender and nonbinary people?

All of Nurx services are available to transgender and nonbinary people, but Nurx doesn’t yet offer prescriptions for gender-affirming hormones.

Can I order a prescription or home test kit for someone else?

No. For legal reasons, we need the person who will use the medication or tests to create their own account with all their information (health, ID, and communication methods). If your friend or relative needs our services, please have them create an account or reach out to us…

Can I order birth control for my daughter through Nurx?

The law requires that every person who receives a prescription from Nurx has their own account that contains their own information (health, ID, and communication preferences). Even if your daughter is a minor, she must have control over her account and have direct access to communications from our…

What states are your providers licensed in?

We have licensed providers in every state we offer healthcare services. Click the states below to see our providers by state. Alabama California Colorado Washington DC Florida Georgia Illinois Indiana Iowa…

Where is the lab that processes the Nurx test kits?

Our longstanding home testing partner Molecular Testing Labs is a CAP Accredited and CLIA Licensed laboratory with extensive experience in infectious diseases and home testing validation. In partnership with Molecular Testing Labs, we have provided tens of thousands of our patients with home testing for PrEP,…

Who is Nurx for?

Anyone who needs birth control, PrEP, an HPV test, or STI testing can request them through Nurx. Check the list of states where Nurx currently operates, or get started now.

How do I get my medication automatically refilled?

Your one-year birth control prescription allows for automatic refills from the time you begin using our service. We will send you three months worth at a time, unless you are paying with insurance and your insurance plan only allows us to dispense on month at a…

Does Nurx replace my primary care provider?

Nurx does not replace your primary care provider, but helps you avoid making multiple appointments by allowing you to access basic healthcare in a more convenient way. We encourage you to continue seeing your primary care provider, especially for annual checkups and urgent care. If you would like to…

How do I know Nurx uses real doctors and real pharmacies?

The internet has definitely been a scary place to get medicine in the past, and often times it still is! Nurx is working to make preventive health care more accessible, which means making the internet a safer place to access your medicine. While we communicate with you primarily online, your…

How can I find a prescriber’s credentials?

You can look up your prescriber on their state’s medical board/nursing board/physician assistant board website to verify the prescriber’s active credential. The easiest way to find this would be to simply Google “[state] [medical] license verification” and the board you’re looking for should be one of the first results that…

Who are your doctors?

Our medical team is comprised of doctors (MD), nurse practitioners (NP), physician assistants (PA), and registered nurses (RN) licensed in your state. Most specialize in an area related to Nurx services and are committed to providing you the best possible care. Click here to see the states our providers…

Where are your drugs sourced from?

Drugs are shipped directly from one of our partner pharmacies that is fully licensed to dispense and ship medications to your state. If you want, we can send your script to another pharmacy of your choosing, but then you will have to pick up your prescription in person.

What states is Nurx available in?

Nurx is available in: Alabama California Colorado Washington, DC Florida Georgia Illinois Indiana Iowa Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri Nebraska New Jersey New York North Carolina Ohio…

What are Nurx’s hours?

Nurx can be accessed 24/7 and you can send us a message at any time. Messages are responded to within a few business days or sooner. You can also call us at 1-800-321-NURX (6879) Monday through Friday between 9 am and 5 pm EST to speak to a member of…

Where can I provide feedback or get in contact with Nurx?

You can message our customer service team through the Nurx messenger. We are unfortunately not a live chat service at this time but we do make every effort to respond to messages we receive within 24 hours. You can email us at any time at support@nurx.co You can call us…

I’m a doctor and would love to work with Nurx, where do I start?

Please reach out to us at info@nurx.co. Our Doctors are licensed clinicians serving your state and most are specialized in an area related to Nurx services.

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