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About Nurx

Using healthcare services from Nurx are fast and affordable. Learn about payment, shipping, privacy and more from our FAQs.

How do I turn off automatic credit card charges if my insurance has an issue?

When you request a prescription and choose to pay with insurance we offer you the option to get your credit card charged automatically if your insurance rejects the claim or there’s another issue — this prevents any delay in getting you your medication. If you opt-in to the option…

How much birth control can I request at one time?

If you pay out-of-pocket you may choose to have a 3, 6 or 12-month supply of birth control delivered at one time. Getting a 6- or 12-month supply upfront offers convenience because you won’t have to think about birth control for a longer stretch of time. However you…

How do I switch to getting 1 month of medication delivered?

Nurx typically sends a 3-month supply of medication at a time. If you would like to instead receive 1 month of medication at a time, please send us a message through your Nurx account (login here or reset your password here).  If you…

Does Nurx take manufacturer coupons for birth control?

Yes we do. If you pay out-of-pocket and want to use a manufacturer coupon, also called a “copay card,” you should choose the insurance option at checkout then upload the copay card in place of an insurance card.  If you pay with insurance and want to…

My testing kit is missing but it says it was delivered. What do I do?

If the USPS tracker displays your package as delivered but you did not receive it, first confirm that the delivery address is accurate in the address section of your profile and active subscription. We also recommend checking with your neighbor(s), building manager or front desk that might have accidentally accepted…

Does Nurx take manufacturer coupons for birth control?

Yes we do. If you pay out-of-pocket (not with insurance), you can use a coupon, also called a “copay card” from the birth control manufacturer. To do this: When you request birth control, pick the option to upload an insurance card, but instead of an insurance card add…

Who can use the headache and migraine service from Nurx?

Nurx will offer treatment for people who have not yet been diagnosed, as well as for people who have been previously diagnosed with headaches or migraines.  A patient who has not yet been diagnosed with headaches or migraines may be able to receive a diagnosis…

How much does headache and migraine treatment cost through Nurx?

Here is a breakdown of the cost of headache and migraine treatment with Nurx: Medical consultation and one year of care To receive headache care through Nurx, our patients pay $60 when they first request care. Then our licensed providers review their evaluation and write prescriptions…

Is there a charge for receiving a one-month supply of medication at a time?

Nurx usually sends a three-month supply of medication at a time, but in some cases insurance companies won’t cover a three-month supply, and will only pay for one month at a time. When we send a one-month supply we charge $5 per shipment for the extra processing involved.

Does Nurx offer masculinizing gender-affirming hormone therapy (HRT)?

We do not offer masculinizing gender-affirming hormone therapy, but we hope we can in the future.  If you are interested in a telemedicine service that offers HRT, there are options available including Plume.

Does Nurx offer feminizing gender-affirming hormone therapy (HRT)?

We do not offer feminizing gender-affirming hormone therapy, but we hope we can in the future.  If you are interested in a telemedicine service that offers HRT, there are options available including Plume.  It’s also worth noting that the…

Does Nurx offer healthcare services specifically for transgender and nonbinary people?

All of Nurx services are available to transgender and nonbinary people, but Nurx doesn’t yet offer prescriptions for gender-affirming hormones.

What’s the difference between my insurance card and my pharmacy benefits card?

Many health insurance plans manage your prescription medications through a company called a Pharmacy Benefits Manager, or PBM. Some common PBMs are ExpressScripts, CVS Caremark, and OptumRx. In some cases you will be issued a prescription insurance card that is separate from your medical insurance card.  …

How much is the processing fee for herpes medication?

If prescribed, valacyclovir will be sent every 3 months with free shipping. If you pay with insurance and your plan limits you to a 1-month supply of medication at a time, we charge your credit card on file $5 per month for processing your monthly delivery. This fee…

Your consultation fee used to be $12, and now it’s $15, why the change?

We’ve updated our pricing to better reflect the quality of care we provide to Nurx patients. The $15 consultation fee includes your initial consultation as well as unlimited messaging with our medical team for the length of your prescription, which in the case of birth control is one…

Can I order a prescription or home test kit for someone else?

No. For legal reasons, we need the person who will use the medication or tests to create their own account with all their information (health, ID, and communication methods). If your friend or relative needs our services, please have them create an account or reach out to us…

Can I order birth control for my daughter through Nurx?

The law requires that every person who receives a prescription from Nurx has their own account that contains their own information (health, ID, and communication preferences). Even if your daughter is a minor, she must have control over her account and have direct access to communications from our…

Where can I get a blood pressure reading?

If you haven’t had a recent blood pressure reading at your physician’s office there are a couple of ways to get a reading.   If you are due for a yearly physical, schedule an appointment with your physician and ask for your blood pressure reading during the physical. Contact your…

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