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About Nurx

Can I order a prescription or home test kit for someone else?

No. For legal reasons, we need the person who will use the medication or tests to create their own account with all their information (health, ID, and communication methods). If your friend or relative needs our services, please have them create an account or reach out to us…

Can I order birth control for my daughter through Nurx?

The law requires that every person who receives a prescription from Nurx has their own account that contains their own information (health, ID, and communication preferences). Even if your daughter is a minor, she must have control over her account and have direct access to communications from our…

Where can I get a blood pressure reading?

If you haven’t had a recent blood pressure reading at your physician’s office there are a couple of ways to get a reading.   If you are due for a yearly physical, schedule an appointment with your physician and ask for your blood pressure reading during the physical. Contact your…

What states are your providers licensed in?

We have licensed providers in every state we offer healthcare services. Click the states below to see our providers by state. Alabama California Colorado Washington DC Florida Georgia Illinois Indiana Iowa…

How much do the Nurx Home STI Test Kits cost?

Nurx is committed to making STI testing more affordable and accessible, regardless of whether you have health insurance.  With health insurance, each test kit costs $75 plus the $12 consultation fee and any applicable copays or deductibles. The consultation fee provides patients with unlimited access to…

Does insurance cover the cost of the Nurx Home STI Test Kits?

Often, yes. For patients who choose to use insurance to cover their test kit, they will be responsible for $75 to cover the cost of shipping and kit components, as well as the $12 consultation fee, which cannot be reimbursed by insurance. Once you return your samples to…

Is STI testing at Nurx confidential?

Nurx offers confidential STI testing. This means that your name and other identifying information will be attached to your test results. The results will go in your medical record and, depending on the law where you live, may be shared with your healthcare providers, your health insurer, or others as…

What if I lose or break part of my Nurx home test kit?

If you require a replacement test kit, we charge a discounted price of $30 for a replacement kit. If you would like to order a home test kit from Nurx, get started here.

Can I get a refund on the Nurx home test kits if I decide not to do the tests?

No refunds will be issued after your test kit has shipped. However your insurance will not be billed unless you complete your samples and return them to the lab. If you would like to order a home test kit from Nurx, get started here.

Where is the lab that processes the Nurx test kits?

We partner with Molecular Testing Labs (MTL) for our home testing services. They are responsible for producing the physical take-home kit (including shipping and fulfillment of the kit to the patient), processing the samples, transmitting those results back to Nurx, and notifying local health departments as needed per…

What insurance plans are in-network with Molecular Testing Labs?

Molecular Testings Labs is in-network with the following insurance plans: BlueCross BlueShield plans originating in the following states: CA, AZ, AL, IL, IA, MS, ID, LA, MI, MS, OR, SD, VA, UT, WA Medicaid in the following states: IL, IN, MI, IA, MN,…

What does it mean if Molecular Testing Labs is out-of-network with my insurance plan?

If Molecular Testing Labs is not in-network (in-network information can be found HERE) with your insurance – we have a negotiated rate of $99 for the STI and PrEP Home Test Kits and the lab work and $45 for HPV Home…

Who is Nurx for?

Anyone who needs birth control, PrEP, an HPV test, or STI testing can request them through Nurx. Check the list of states where Nurx currently operates, or get started now.

How do I change my shipping address?

Login to the Nurx website or app, click the account icon and then click on Shipping Address. On the next screen you will see your current address. Click on your current address and change it to your new address. Future orders will be shipped to that address.

How do I reset my password?

Login to the website or app, click the account icon and then click Password. On the next screen you’ll need to enter your current password, then enter a new password and confirm it.

How do I switch from using insurance to paying out of pocket?

Login to your account and click Account, then click Subscriptions and you will see a list of your active subscriptions. Under each medication that you want to edit, click Manage Subscription. Under Insurance you’ll see the option to stop billing your insurance. If you turn off insurance billing…

How do I change the refill date for my medication?

Login to your account through the website or app, click on the account icon and then click Subscriptions. In the Subscription screen scroll to Next Refill and click change. On the next screen you can reschedule your refill. If you are moving your refill forward and are paying…

How do I get my medication automatically refilled?

Your one-year birth control prescription allows for automatic refills from the time you begin using our service. We will send you three months worth at a time, unless you are paying with insurance and your insurance plan only allows us to dispense on month at a…

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