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Account Information

How do I change my shipping address?

Login to the Nurx website or app, click the account icon and then click on Shipping Address. On the next screen you will see your current address. Click on your current address and change it to your new address. Future orders will be shipped to that address.

How do I reset my password?

Login to the website or app, click the account icon and then click Password. On the next screen you’ll need to enter your current password, then enter a new password and confirm it.

How do I change the refill date for my medication?

Login to your account through the website or app, click on the account icon and then click Subscriptions. In the Subscription screen scroll to Next Refill and click change. On the next screen you can reschedule your refill. If you are moving your refill forward and are paying…

How do I change the birth control brand for my next shipment?

To request a change to your birth control brand, login to your Nurx account and send a message to our medical team.

How do I update my billing information?

Login to the website or app and click the account icon. On the next screen you’ll see a list of options. Click Payment Methods and you will be taken to a screen where you can update your credit card. To update your health insurance information, click Health Insurance…

How do I update my ID?

Login to the website or app and click on Account. On the next screen you’ll see a list of options. Click on Profile, and on the following screen scroll down to Photo ID. You can take a picture of your ID using your cell phone camera or webcam,…

How do I update my phone number?

Login to the website or app and click on Account. On the next screen you’ll see a list of options. Click on Profile and on the following screen scroll down to Phone and enter your new phone number. You will be prompted to confirm your number, and we…

How do I update or add my blood pressure?

If you submit a prescription request without including your blood pressure reading we’ll send a message to your Nurx inbox asking for your blood pressure. Once you have your blood pressure reading you can enter the numbers directly into the message and they will be saved to your…

How do I cancel an order?

All initial orders are final after you complete checkout. Once you complete checkout, the first shipment is final and cannot be canceled. This is because once you place the order, the process moves quickly to get you your medication as promptly as possible. You can cancel a refill order by…

How do I update my email address?

If you’d like to update the email address associated with your Nurx account just email us at support@nurx.co from either the email address currently registered to your account, or your new email address. In the email, include both your current and previous email addresses, your name, and your…

How do I update my insurance card?

To update your health insurance information, go to the Account screen and then click on Health Insurance Card to upload photos of your new health insurance or pharmacy benefits card. You can photograph the card with your phone camera or webcam, or upload an existing photo of the…

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