Skip to content

Shipping & Delivery

My package is being returned. What do I do?

If USPS indicated that your package is being returned to sender, first confirm that the delivery address is accurate in the address section of your Profile. If it is not, please update your information accordingly. Once your package is received back at our facility, a member of our team will…

What do I do if my order doesn’t have the same number of packs as my Nurx notification said it would?

Please reach out to a Nurx Customer Care representative within 10 days of the date your package is delivered. We will be happy to work with you to figure out any discrepancies between what our partner pharmacy reported, and what you received. We are unable to resolve issues or questions…

How fast can I get my prescription?

After your request has been reviewed by our medical team, one of our pharmacies will ship your prescription within 72 hours. We use USPS 1-3 day priority shipping to provide free delivery, so prescription deliveries will typically arrive in as little as 3-5 business days from receiving your completed request…

How is birth control from Nurx shipped?

Contraceptives are delivered by USPS via 1-3 day priority shipping or first class mail for some refill orders. No signature is required for delivery of birth control. The packaging is generally discreet, and there is no mention of Nurx™ or a pharmacy on the outside of the envelope.

Will I be able to track my Nurx shipment?

Yes. Nurx™ will send you a tracking link when the order leaves one of our partner pharmacies. You can use this link to track your package and get updates on the status of delivery.

Why does my medication look different from last time?

If your prescription is for a generic, you may find that when you get a refill the pills or packaging look slightly different than your last pack. No stress! We would never send you the wrong pills, but to keep things fast and affordable, we will sometimes send you a…

Why did I receive one pack of birth control instead of three?

If you used insurance: Some insurance companies only cover 1 pack every month. In these cases, Nurx™ will only ship 1 month at a time to make the most of your insurance benefits. Nurx™ automatically refills your prescription on the earliest date that your insurance will allow to make…

Can I get a refill before my next fill date?

If you are paying out of pocket: Yes! Send us a message with the date by which you need your new refill and we will place the order. Insurance will generally prevent refills before the scheduled fill date, but without those constraints, you may refill as frequently as you…

My package is missing but it says it was delivered. What do I do?

If the USPS tracker displays your package as delivered but you did not receive it, first confirm that the delivery address is accurate in the address section of your profile and active subscription. We also recommend checking with your neighbor(s), building manager or front desk that might have accidentally accepted…

Can I return a prescription?

No, you cannot return a prescription for credit or a refund. It’s against the law for prescriptions to be returned for resale or reuse.

Where do you mail prescriptions?

We mail prescriptions to all states that we currently are servicing patients in, which are: Alabama California Colorado Washington, DC Florida Georgia Illinois Indiana Iowa Kentucky Maine Massachusetts Michigan Minnesota Missouri Nebraska New Jersey…

Can I pick up my prescription at my local pharmacy?

Yes, if your insurance is not accepted at our partner pharmacy, you have the option to transfer to a local pharmacy of your choosing.

How is the medication shipped?

Contraceptives are delivered by USPS 1-3 day priority shipping for all orders. No signature is required for delivery of birth control. The packaging is generally discreet, and there is no mention of Nurx or a pharmacy on the outside of the envelope. If you’re a PrEP patient with us, your…

Back to top