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About Nurx

How do I get my medication automatically refilled?

Your one-year birth control prescription allows for automatic refills from the time you begin using our service. We will send you three months worth at a time, unless you are paying with insurance and your insurance plan only allows us to dispense on month at a…

How do I change the birth control brand for my next shipment?

To request a change to your birth control brand, login to your Nurx account and send a message to our medical team.

How do I update my billing information?

Login to the website or app and click the account icon. On the next screen you’ll see a list of options. Click Payment Methods and you will be taken to a screen where you can update your credit card. To update your health insurance information, click Health Insurance…

How do I update my ID?

Login to the website or app and click on Account. On the next screen you’ll see a list of options. Click on Profile, and on the following screen scroll down to Photo ID. You can take a picture of your ID using your cell phone camera or webcam,…

How do I update my phone number?

Login to the website or app and click on Account. On the next screen you’ll see a list of options. Click on Profile and on the following screen scroll down to Phone and enter your new phone number. You will be prompted to confirm your number, and we…

How do I update or add my blood pressure?

If you submit a prescription request without including your blood pressure reading we’ll send a message to your Nurx inbox asking for your blood pressure. Once you have your blood pressure reading you can enter the numbers directly into the message and they will be saved to your…

Does Nurx replace my primary care provider?

Nurx does not replace your primary care provider, but helps you avoid making multiple appointments by allowing you to access basic healthcare in a more convenient way. We encourage you to continue seeing your primary care provider, especially for annual checkups and urgent care. If you would like to…

How do I know Nurx uses real doctors and real pharmacies?

The internet has definitely been a scary place to get medicine in the past, and often times it still is! Nurx is working to make preventive health care more accessible, which means making the internet a safer place to access your medicine. While we communicate with you primarily online, your…

How can I find a prescriber’s credentials?

You can look up your prescriber on their state’s medical board/nursing board/physician assistant board website to verify the prescriber’s active credential. The easiest way to find this would be to simply Google “[state] [medical] license verification” and the board you’re looking for should be one of the first results that…

Who are your doctors?

Our medical team is comprised of doctors (MD), nurse practitioners (NP), physician assistants (PA), and registered nurses (RN) licensed in your state. Most specialize in an area related to Nurx services and are committed to providing you the best possible care. Click here to see the states our providers…

Where are your drugs sourced from?

Drugs are shipped directly from one of our partner pharmacies that is fully licensed to dispense and ship medications to your state. If you want, we can send your script to another pharmacy of your choosing, but then you will have to pick up your prescription in person.

What states is Nurx available in?

Nurx is available in: Alabama California Colorado Washington, DC Florida Georgia Illinois Indiana Iowa Kentucky Maine Massachusetts Michigan Minnesota Missouri Nebraska New Jersey New York North Carolina Ohio Oregon…

What are Nurx’s hours?

Nurx can be accessed 24/7 and you can send us a message at any time. Messages are responded to within a few business days or sooner. You can also call us at 1-800-321-NURX (6879) Monday through Friday between 9 am and 5 pm EST to speak to a member of…

Where can I provide feedback or get in contact with Nurx?

You can message our customer service team through the Nurx messenger. We are unfortunately not a live chat service at this time but we do make every effort to respond to messages we receive within 24 hours. You can email us at any time at support@nurx.co You can call us…

I’m a doctor and would love to work with Nurx, where do I start?

Please reach out to us at info@nurx.co. Our Doctors are licensed clinicians serving your state and most are specialized in an area related to Nurx services.

How does Nurx work?

Nurx is a hassle-free way to access important health needs, including birth control, PrEP, and home tests for HPV and STIs — conveniently, confidentially, and affordably. Click here to get started or download the free Nurx app for iPhone or Android, then choose the prescription or…

Does Nurx replace doctors?

Nurx provides a new way for you to access care from licensed medical providers, but does not replace your relationship with an in-person physician. Because the medications we prescribe and tests we order do not require a physical examination, getting them through Nurx is a safe and convenient…

Is my information safe with Nurx?

Your information is transmitted to us using industry standard encryption and stored in encrypted form on our servers according to strict federal standards, including HIPAA.

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