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About Nurx

Using healthcare services from Nurx are fast and affordable. Learn about payment, shipping, privacy and more from our FAQs.

Is my information safe with Nurx?

Your information is transmitted to us using industry standard encryption and stored in encrypted form on our servers according to strict federal standards, including HIPAA.

Are payments through Nurx safe?

Yes, all Nurx payments are processed through industry standard credit card systems.

I’m on my parents’ insurance, will they find out that I got medication from Nurx?

We won’t tell your parent(s) or anyone else that you are on medication. As part of regular health insurance communications, your insurance company sends some of your confidential health information—like the services you received and when—to the policyholder of your health plan. You may be able to protect your privacy…

How much does Nurx cost?

Birth Control Consultation Anyone who requests a birth control prescription will be charged a $15 consultation fee. This includes unlimited messaging with our medical team about your birth control for one year so you can request prescription changes or ask questions, any time during that period. At this time, we…

Who does Nurx share my information with?

Nurx does not share your information with anyone without your permission. Please see our Privacy Policy to understand how we protect your data and the limited ways in which it is used.

How do I cancel an order?

All initial orders are final after you complete checkout. Once you complete checkout, the first shipment is final and cannot be canceled. This is because once you place the order, the process moves quickly to get you your medication as promptly as possible. You can cancel a refill order by…

How will a receipt show on my bank or credit card statement?

The transaction record will show Nurx.co and the amount. Details regarding a prescription will not appear on the transaction record. At request we can produce a receipt of purchase. If you would like to order a prescription or home test kit from Nurx, get started here.

Does Nurx share information with my primary care physician?

If you want us to, we can share your information with your primary care physician. We believe it is a good idea for your primary care physician to have a full picture of your health, and encourage you to share the health information we have about you with your primary…

How do I update my email address?

If you’d like to update the email address associated with your Nurx account just email us at support@nurx.co from either the email address currently registered to your account, or your new email address. In the email, include both your current and previous email addresses, your name, and your…

My package is being returned. What do I do?

If USPS indicated that your package is being returned to sender, first confirm that the delivery address is accurate in the address section of your Profile. If it is not, please update your information accordingly. Once your package is received back at our facility, a member of our team will…

What do I do if my order doesn’t have the same number of packs as my Nurx notification said it would?

Please reach out to a Nurx Customer Care representative within 10 days of the date your package is delivered. We will be happy to work with you to figure out any discrepancies between what our partner pharmacy reported, and what you received. We are unable to resolve issues or questions…

How fast can I get my prescription?

After your request has been reviewed by our medical team, one of our pharmacies will ship your prescription within 72 hours. We use USPS 1-3 day priority shipping to provide free delivery, so prescription deliveries will typically arrive in as little as 3-5 business days from receiving your completed request…

Is Nurx safe?

Yes, drugs prescribed and sent through Nurx are prescribed using the same rules and medical standards as your family physician. A Nurx™ medical professional will only prescribe a medication if it is safe to do so based on the information provided by the patient. If you would like to order…

How is birth control from Nurx shipped?

Contraceptives are delivered by USPS via 1-3 day priority shipping or first class mail for some refill orders. No signature is required for delivery of birth control. The packaging is generally discreet, and there is no mention of Nurx™ or a pharmacy on the outside of the envelope.

Is there an age restriction for getting on birth control with Nurx?

Minimum age requirements for birth control vary by state. You must be at least 12 years of age to be considered, and state-by-state regulations may require that a patient be older in order to receive service. Please check your local laws for clarification. The risks of hormonal contraception increase for…

Will I be able to track my Nurx shipment?

Yes. Nurx™ will send you a tracking link when the order leaves one of our partner pharmacies. You can use this link to track your package and get updates on the status of delivery.

How do refills through Nurx work?

Birth Control Assuming your birth control consultation results in a prescription, your one-year prescription allows for automatic refills from the time you begin using our service. After a year, you must engage in another medical consultation before your prescription can be renewed, and you will be charged another…

Why does my medication look different from last time?

If your prescription is for a generic, you may find that when you get a refill the pills or packaging look slightly different than your last pack. No stress! We would never send you the wrong pills, but to keep things fast and affordable, we will sometimes send you a…

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