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About Nurx

My package is being returned. What do I do?

If USPS indicated that your package is being returned to sender, first confirm that the delivery address is accurate in the address section of your Profile. If it is not, please update your information accordingly. Once your package has been received back at our facility, a member of our team…

What do I do if my order doesn’t have the same number of packs as my Nurx notification said it would?

Please reach out to a Nurx Customer Care representative within 10 days of the date your package is delivered. We will be happy to work with you to figure out any discrepancies between what our partner pharmacy reported, and what you received. We are unable to resolve issues or questions…

How fast can I get my prescription?

After your request has been reviewed by our medical team, one of our pharmacies will ship your prescription within 72 hours. We use USPS 2-day shipping to provide free delivery, so prescription deliveries will typically arrive anywhere between 5–10 business days from receiving your completed request for birth control or…

How is birth control from Nurx shipped?

Contraceptives are delivered by USPS via 2-day priority mail or first class mail for some refill orders. No signature is required for delivery of birth control. The packaging is generally discreet, and there is no mention of Nurx™ or a pharmacy on the outside of the envelope.

Will I be able to track my Nurx shipment?

Yes. Nurx™ will send you a tracking link when the order leaves one of our partner pharmacies. You can use this link to track your package and get updates on the status of delivery.

Why does my medication look different from last time?

If your prescription is for a generic, you may find that when you get a refill the pills or packaging look slightly different than your last pack. No stress! We would never send you the wrong pills, but to keep things fast and affordable, we will sometimes send you a…

Why did I receive one pack of birth control instead of three?

If you used insurance: Some insurance companies only cover 1 pack every month. In these cases, Nurx™ will only ship 1 month at a time to make the most of your insurance benefits. Nurx™ automatically refills your prescription on the earliest date that your insurance will allow to make…

Is Nurx safe?

Yes, drugs prescribed and sent through Nurx are prescribed using the same rules and medical standards as your family physician. A Nurx™ medical professional will only prescribe a medication if it is safe to do so based on the information provided by the patient. If you would like to order…

Is there an age restriction for getting on birth control with Nurx?

Minimum age requirements for birth control vary by state. You must be at least 12 years of age to be considered, and state-by-state regulations may require that a patient be older in order to receive service. Please check your local laws for clarification. The risks of hormonal contraception increase for…

How do refills through Nurx work?

Birth Control Assuming your birth control consultation results in a prescription, your one-year prescription allows for automatic refills from the time you begin using our service. After a year, you must engage in another medical consultation before your prescription can be renewed, and you will be charged another…

Is my information safe with Nurx?

Your information is transmitted to us using industry standard encryption and stored in encrypted form on our servers according to strict federal standards, including HIPAA.

Are payments safe?

Yes! All payments are processed through industry standard credit card systems.

I’m on my parents’ insurance, will they find out that I got medication from Nurx?

We won’t tell your parent(s) or anyone else that you are on medication. As part of regular health insurance communications, your insurance company sends some of your confidential health information—like the services you received and when—to the policyholder of your health plan. You may be able to protect your privacy…

How do I update my insurance card?

To update your health insurance information, go to the Account screen and then click on Health Insurance Card to upload photos of your new health insurance or pharmacy benefits card. You can photograph the card with your phone camera or webcam, or upload an existing photo of the…

What is this pending charge on my card?

Temporary authorizations: Similar to other online retailers, Nurx™ will temporarily reserve funds on your billing card for the estimated order total. This is an authorization and will appear as a pending charge on your card until your order is processed. The final price may differ, and that difference will…

Does Nurx accept health insurance for medication?

Yes, we accept most forms of private health insurance for medications, including: Aetna Anthem Blue Cross Blue Shield Cigna CVS Caremark Express Scripts OptumRx United Health Care If you’d like to know if we accept your health insurance plan, please connect with our…

Does Nurx accept Medicaid?

At this time, we accept Medicaid in the following states for our Birth Control, Emergency Contraceptive and HPV Testing service lines: Texas Illinois California For our PrEP service line, we accept Medicaid in the following states: Texas Illinois California North Carolina New York…

If pay out of pocket will I get the same medication as someone with insurance?

Yes, pharmacies are only allowed to substitute according to the laws that govern your state’s pharmacies. It has nothing to do with how you pay. You will only be provided with a medication that is FDA approved and purchased from a verified wholesaler or manufacturer. If you would like to…

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