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About Nurx

Using healthcare services from Nurx are fast and affordable. Learn about payment, shipping, privacy and more from our FAQs.

Why did I receive one pack of birth control instead of three?

If you used insurance: Some insurance companies only cover 1 pack every month. In these cases, Nurx™ will only ship 1 month at a time to make the most of your insurance benefits. Nurx™ automatically refills your prescription on the earliest date that your insurance will allow to make…

My package is missing but it says it was delivered. What do I do?

If the USPS tracker displays your package as delivered but you did not receive it, first confirm that the delivery address is accurate in the address section of your profile and active subscription. We also recommend checking with your neighbor(s), building manager or front desk that might have accidentally accepted…

How do I update my insurance card?

To update your health insurance information, login to the website or app and then click on Health Insurance Card from the main Account screen to upload photos of your new health insurance or pharmacy benefits card. You can photograph the card with your phone camera or webcam,…

What is this pending charge on my card?

Temporary authorizations: Similar to other online retailers, Nurx™ will temporarily reserve funds on your billing card for the estimated order total. This is an authorization and will appear as a pending charge on your card until your order is processed. The final price may differ, and that difference will…

Does Nurx accept health insurance for medication?

Yes, we accept most forms of private health insurance for medications, including: Aetna Anthem Blue Cross Blue Shield Cigna CVS Caremark Express Scripts OptumRx United Health Care Tricare If you’d like to know if we accept your health insurance plan, please connect…

Does Nurx accept Medicaid?

At this time, we accept Medicaid in the following states for our birth control, emergency contraceptive, herpes, HPV testing and STI testing service lines: Texas Illinois California For our PrEP service line, we accept Medicaid in the following states: Texas Illinois California North Carolina…

If pay out of pocket will I get the same medication as someone with insurance?

Yes, pharmacies are only allowed to substitute according to the laws that govern your state’s pharmacies. It has nothing to do with how you pay. You will only be provided with a medication that is FDA approved and purchased from a verified wholesaler or manufacturer. If you would like to…

I would like to pay for my medication out of pocket. How much will that cost?

To see our guaranteed pricing for specific birth control brands please click here. If you’d like a price estimate for a specific brand or type of medication, please connect with our team at support@nurx.co  …

What is a drug formulary list?

A drug formulary list is used by insurance companies to identify prescription drugs, both generic and brand name, that offer the greatest overall value. Drug formulary lists are broken into three tiers: Tier 1: Usually includes generic medications and has a low to $0 copay. Tier 2: Usually includes…

What is a prior authorization?

Certain medications may need approval from your health insurance carrier before they’re covered. For example: Medications that may be unsafe when combined with other medications. Medications that have lower-cost, equally effective alternatives available. Medications that are often used for cosmetic purposes. If it is discovered that prior authorization is required…

Does everyone who gets a prescription through Nurx have the opportunity to talk to a doctor?

Yes. When you make your initial request you can let us know you want to chat with a provider. The best way to reach our medical team is through our secure messaging. If you need something urgently, you can also call us and we’ll connect you with a member of…

Can I get a refill before my next fill date?

If you are paying out of pocket: Yes! Send us a message with the date by which you need your new refill and we will place the order. Insurance will generally prevent refills before the scheduled fill date, but without those constraints, you may refill as frequently as you…

What do I do when my benefit cap is exceeded?

Many insurance plans require you to contact them directly. At your request and to avoid any delay in taking your medication, we can process your order as “out of pocket” and you can request reimbursement directly.

How does yearly deduction for my prescription plan work with co-pay?

Some insurance plans require you to pay certain yearly deductibles at the beginning of the year. The plan will automatically calculate your deduction, and then add it to your copay until the full amount of your deduction is met. Once your deductible is met, your co-pay will be adjusted to…

Can I return a prescription?

No, you cannot return a prescription for credit or a refund. It’s against the law for prescriptions to be returned for resale or reuse.

How much does an online consultation cost?

An online consultation with a Nurx provider is $15. This includes unlimited messaging with our medical team about your prescription or home test kit, until renewal (if applicable). The online consultation fee is the same for all healthcare services that Nurx offers, which include birth control, emergency contraception,…

Where do you mail prescriptions?

We mail prescriptions to all states that we currently are servicing patients in, which are: Alabama California Colorado Washington, DC Florida Georgia Illinois Indiana Iowa Kentucky Maine Massachusetts Michigan Minnesota Missouri Nebraska New Jersey…

Is the consultation fee the same for all of your health care services?

Yes, the online consultation is $15 at this time for all medical services that Nurx offers, which today includes birth control, emergency contraception, PrEP, genital herpes treatment, oral herpes treatment and home testing for HPV and STIs. This includes unlimited messaging with our…

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