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About Nurx

I would like to pay for my medication out of pocket. How much will that cost?

If you’d like a price estimate for a specific brand or type of medication, please connect with our team at support@nurx.co…

What is a drug formulary list?

A drug formulary list is used by insurance companies to identify prescription drugs, both generic and brand name, that offer the greatest overall value. Drug formulary lists are broken into three tiers: Tier 1: Usually includes generic medications and has a low to $0 copay. Tier 2: Usually includes…

What is a prior authorization?

Certain medications may need approval from your health insurance carrier before they’re covered. For example: Medications that may be unsafe when combined with other medications. Medications that have lower-cost, equally effective alternatives available. Medications that are often used for cosmetic purposes. If it is discovered that prior authorization is required…

Can I get a refill before my next fill date?

If you are paying out of pocket: Yes! Send us a message with the date by which you need your new refill and we will place the order. Insurance will generally prevent refills before the scheduled fill date, but without those constraints, you may refill as frequently as you…

My package is missing but it says it was delivered. What do I do?

If the USPS tracker displays your package as delivered but you did not receive it, first confirm that the delivery address is accurate in the address section of your profile and active subscription. We also recommend checking with your neighbor(s), building manager or front desk that might have accidentally accepted…

Does everyone who gets a prescription through Nurx have the opportunity to talk to a doctor?

Yes. When you make your initial request you can let us know you want to chat with a provider. The best way to reach our medical team is through our secure messaging. If you need something urgently, you can also call us and we’ll connect you with a member of…

Is the consultation fee the same for all of your health care services?

Yes, the online consultation is $12 at this time for all medical services that Nurx offers, which today includes birth control, emergency contraception, PrEP and home testing for HPV and STIs. This includes unlimited messaging with our medical team about your prescription or test, until…

Is the consultation covered by my health insurance provider?

We do not submit claims for the medical consultation to health insurance at this time. However, we make available one of the most affordable consultations compared to other digital healthcare companies and the fee is less than most co-pays in a doctor’s office or clinic setting. If you would…

What happens if my prescription request doesn’t get approved – will I get a refund for my consultation fee?

We do not offer refunds for the consultation if we can’t approve your request for a prescription or home testing kit. If you would like to order a prescription or home test kit from Nurx, get started here.

Can I use credits to cover the consultation fee?

The consultation fee will not be covered by credits.

Do all patients have to pay a consultation fee?

Yes, all patients pay a medical consultation fee. To learn more about how much you may pay for a particular service, please visit here. Please note that at this time, we do not submit claims to insurance for the medical consult fee.

Can I submit the medical consult fee to be reimbursed by my FSA or HSA?

It depends on the specifics of your insurance plan and your FSA or HSA. If you require more information than is contained on the receipt you have already been provided for your prescription or service, please contact our customer service team and we will assist you. If you would like…

What if I am told that your pharmacy is not in my network and I have to go to a specific pharmacy to pick up my medication?

We are here to provide you with a more convenient method of delivering your medication to you. If your choice is to have us deliver the medication to you, you can pay “out of pocket” and then request reimbursement from your Insurance company. Alternatively, we can send the remainder of…

What do I do if my medication is a non-covered item on my insurance plan?

We will notify you through our messaging system, and you can work with our provider to find a medication that is covered. We suggest calling your insurance first to see what is covered so that the provider knows what medications are options for you. Alternatively, to avoid any delay in…

Can I return a prescription?

No, you cannot return a prescription for credit or a refund. It’s against the law for prescriptions to be returned for resale or reuse.

What do I do when my benefit cap is exceeded?

Many insurance plans require you to contact them directly. At your request and to avoid any delay in taking your medication, we can process your order as “out of pocket” and you can request reimbursement directly.

Where do you mail prescriptions?

We mail prescriptions to all states that we currently are servicing patients in, which are: Alabama California Colorado Washington, DC Florida Georgia Illinois Indiana Iowa Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina…

How does yearly deduction for my prescription plan work with co-pay?

Some insurance plans require you to pay certain yearly deductibles at the beginning of the year. The plan will automatically calculate your deduction, and then add it to your copay until the full amount of your deduction is met. Once your deductible is met, your co-pay will be adjusted to…

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