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About Nurx

How is the medication shipped?

Contraceptives are delivered by USPS 1-3 day priority shipping for all orders. No signature is required for delivery of birth control. The packaging is generally discreet, and there is no mention of Nurx or a pharmacy on the outside of the envelope. If you’re a PrEP patient with us, your…

Is the consultation covered by my health insurance provider?

We do not submit claims for the medical consultation to health insurance at this time. However, we make available one of the most affordable consultations compared to other digital healthcare companies and the fee is less than most co-pays in a doctor’s office or clinic setting. Please note, we do not…

What happens if my prescription request doesn’t get approved – will I get a refund for my consultation fee?

We do not offer refunds for the consultation if we can’t approve your request for a prescription or home testing kit. If you would like to order a prescription or home test kit from Nurx, get started here.

Can I use credits to cover the consultation fee?

The consultation fee will not be covered by credits.

Do all patients have to pay a consultation fee?

Yes, all patients pay a medical consultation fee. To learn more about how much you may pay for a particular service, please visit here. Please note that at this time, we do not submit claims to insurance for the medical consult fee. We also do not offer refunds for…

Can I submit the medical consult fee to be reimbursed by my FSA or HSA?

It depends on the specifics of your insurance plan and your FSA or HSA. If you require more information than is contained on the receipt you have already been provided for your prescription or service, please contact our customer service team and we will assist you. If you would like…

What if I am told that your pharmacy is not in my network and I have to go to a specific pharmacy to pick up my medication?

We are here to provide you with a more convenient method of delivering your medication to you. If your choice is to have us deliver the medication to you, you can pay “out of pocket” and then request reimbursement from your Insurance company. Alternatively, we can send the remainder of…

What do I do if my medication is a non-covered item on my insurance plan?

We will notify you through our messaging system, and you can work with our provider to find a medication that is covered. We suggest calling your insurance first to see what is covered so that the provider knows what medications are options for you. Alternatively, to avoid any delay in…

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